Richard Loftus

Charlotte, NC
Project Manager / Project Coordinator with over fifteen years of experience planning, coordinating, and implementing major impact IT solutions to business stakeholders within several Fortune 500 global outreach corporations involved in Financial Services, Tax Preparation Services, Healthcare, and DoD Support. Developed strong, cooperative, relationships within and between teams. Engaged teams in proactive involvement, streamlining tool and implementation processes. Successfully reduced or eliminated major process and application failures. Documented processes to include updates and to enhance for training purposes.
Apex Systems Inc. 2022 - 2023
Application Programmer V at Bank of America, Charlotte, NC
Acting as Release Manager
  • Planned and executed 44 minor to major releases on time and without process errors
  • Trained new hires on generating detailed processes with development and implementation teams
  • Filled-in for team mates during unexpected absences for 4 releases
  • Requested by several Change and Application Managers for on-going scheduled releases and dress rehearsals
Ettain Group 2019 - 2021
Project Manager V at Bank of America, Charlotte, NC
  • Designed and Planned system to secure and monitor access to databases by internal users
  • Designed and Planned login access by multi-factor authentication to internal networks
  • Designed and completed functional testing of the MFA access to internal networks, synchronizing the configuration of connection F5 portals for seamless access for 130,000 employees and consultants
Apex Systems Inc. 2017 - 2019
Release Manager at Charter Communications, Charlotte, NC 2019
  • Executed releases of application patches on IBM Power 8 platforms
  • Evaluated and proposed release management and configuration management changes in a system that involved vendor software and internal testing.
  • Developed Access database schema and loaded 7000 entry spreadsheet for planning and tracking of releases and patches from vendor to deployment.
Systems Administrator V at Bank of America, Charlotte, NC 2017 - 2019
  • Developed monitoring solutions using Splunk and Sitescope for internal and customer facing systems
  • Documented procedures for creating and deploying monitoring solutions for training and optimization.
  • Trained in AppDynamics for replacement of IntroScope monitoring solutions.
  • Planned project and coordination for migration of monitoring software to AppDynamics for over 40K servers.
Ally Financial Inc., Charlotte, NC 2014 - 2016
Operations and Release Manager - Maintained availability and performance and managed hot-fix, maintenance, and middleware upgrade releases of an N-tier web-based auto loan payment and maintenance application servicing over 3 million customers.
  • Created process for investigating exceptions, reporting, correcting, and implementing changes to address operational issues, increasing customer satisfaction to 95%, reducing total defects by 80%, and eliminating application failures for past two years.
  • Collaborated with delivery, middleware, infrastructure, vendors, DBAs, administration, security, and change management on releases, fixes, and upgrades for consistently successful deployments.
  • Investigated and recommended common infrastructure, middleware, and security changes to be performed by shared services for increased application stability and reduced program costs.
  • Created daily reports emails on status and progress to stakeholders and IT management, provided daily verbal reports for full detail.
  • Transitioned vendor service organization to contractor supported internal service management team.
Randstad Professionals 2010 - 2014
Operations and Release Manager at Ally Financial, Charlotte, NC
  • Delivered 3 years of quarterly maintenance releases combining business requirements and usability defects employing agile processes.
  • Instituted and maintained SOX security processes and changes for PII and NPI data and audits.
  • Enforced configuration management best practices in code merging, server configurations, and deployment scripts, for code repositories, code migrations, and production releases.
Tata Consultancy Services 2008 - 2010
Configuration Manager at Bank of America, Charlotte, NC
  • Organized processes, tools, and systems in migration of financial applications to TCS vendor support.
  • Developed and implemented automated and version labeled build and deployment process.
  • Lead team of five off-shore configuration engineers in the support of development and releases.
Configuration Manager at A.C. Nielsen, Schaumburg, IL
  • Researched existing processes, tools, resources and SLAs for incorporation into complete Configuration Management Plan.
  • Documented development and release processes and trained on-site and off-shore teams on updated tool usage and SDLC processes.
  • Scripted migration of code to PVCS, maintaining trunk and branches, and trained developers on branching and merging.
Paige Technologies 2007 - 2008
Configuration Engineer at H&R Block, Kansas City, MO
  • Incorporated Configuration Management into all fiscal and tax related software development in compliance with Sarbanes-Oxley (SOX) Act.
  • Designed automated release application integrating Remedy and Marimba CM.
  • Rebuilt main webservers and documented process.
University of Michigan, Dearborn, MI - Bachelor of Science, Mathematics
Lawrence Technological University, Southfield, MI - Mechanical Engineering Curriculum
    Additional Training:
  • Project Management: Time and Resource Management - one week course
  • Project Management: Project Costs and Budgets - one week course
  • Improving Project Management Skills - one week course
  • Microsoft ACE Threat Assessment Class - one week course
  • XML Fundamentals: Basic and Enterprise Java Bean Fundamentals - 4 one week courses
  • Java 2 Programming: The Java Language, Objects and Classes - 3 one week courses
  • Object Oriented Analysis and Design: Requirements Analysis, Design, UML - 3 web based courses
  • Team Lead Training, one-week course
  • Interpersonal Communication Skills Training, one-week course
  • Statistical Process Control - W.E. Deming - one week course
Microsoft Office, Excel, PowerPoint, Visio
SunOS, HPUX, Windows, AS400, Power 8
Apache Webserver, Weblogic, Websphere, IIS
Subversion, PVCS, Implementer, Visual Source Safe
CMMI Level 3 and Level 5 projects support
MS Project, ServiceNow, Remedy, Clarity, Marimba
Oracle, SQL Server, Postgres, Access
Perl, C, Java, ASP, JavaScript, CSS, XML
AppDynamics, Splunk, Sitescope
DevOps, Agile, and Waterfall Releases
Certificate of Appreciation for Outstanding Service and Support to Strategic Airport Security Rollout
For Outstanding Performance and Lasting Contribution for System Integration Milestone
Toastmasters, past VP of Education, CC
Church sponsored Men's Club
NAMI Volunteer
Widows and Widowers Grief Support Groups