Richard Loftus

• Planned and executed 44 minor to major releases on time and without process errors
• Trained new hires on generating detailed processes with development and implementation teams
• Filled-in for team mates during unexpected absences for 4 releases
• Requested by several Change and Application Managers for on-going scheduled releases and dress rehearsals

• Designed and Planned system to secure and monitor access to databases by internal users
• Designed and Planned login access by multi-factor authentication to internal networks
• Designed and completed functional testing of the MFA access to internal networks, synchronizing the configuration of connection F5 portals for seamless access for 130,000 employees and consultants

• Executed releases of application patches on IBM Power 8 platforms
• Evaluated and proposed release management and configuration management changes in a system that involved vendor software and internal testing.
• Developed Access database schema and loaded 7000 entry spreadsheet for planning and tracking of releases and patches from vendor to deployment.

• Developed monitoring solutions using Splunk and Sitescope for internal and customer facing systems
• Documented procedures for creating and deploying monitoring solutions for training and optimization.
• Trained in AppDynamics for replacement of IntroScope monitoring solutions.
• Planned project and coordination for migration of monitoring software to AppDynamics for over 40K servers.

• Created process for investigating exceptions, reporting, correcting, and implementing changes to address operational issues, increasing customer satisfaction to 95%, reducing total defects by 80%, and eliminating application failures for past two years.
• Collaborated with delivery, middleware, infrastructure, vendors, DBAs, administration, security, and change management on releases, fixes, and upgrades for consistently successful deployments.
• Investigated and recommended common infrastructure, middleware, and security changes to be performed by shared services for increased application stability and reduced program costs.
• Created daily reports emails on status and progress to stakeholders and IT management, provided daily verbal reports for full detail.
• Transitioned vendor service organization to contractor supported internal service management team.

• Delivered 3 years of quarterly maintenance releases combining business requirements and usability defects employing agile processes.
• Instituted and maintained SOX security processes and changes for PII and NPI data and audits.
• Enforced configuration management best practices in code merging, server configurations, and deployment scripts, for code repositories, code migrations, and production releases.

• Organized processes, tools, and systems in migration of financial applications to TCS vendor support.
• Developed and implemented automated and version labeled build and deployment process.
• Lead team of five off-shore configuration engineers in the support of development and releases.

• Researched existing processes, tools, resources and SLAs for incorporation into complete Configuration Management Plan.
• Documented development and release processes and trained on-site and off-shore teams on updated tool usage and SDLC processes.
• Scripted migration of code to PVCS, maintaining trunk and branches, and trained developers on branching and merging.

• Incorporated Configuration Management into all fiscal and tax related software development in compliance with Sarbanes-Oxley (SOX) Act.
• Designed automated release application integrating Remedy and Marimba CM.
• Rebuilt main webservers and documented process.

Additional Training:
• Project Management: Time and Resource Management - one week course
• Project Management: Project Costs and Budgets - one week course
• Improving Project Management Skills - one week course
• Microsoft ACE Threat Assessment Class - one week course
• XML Fundamentals: Basic and Enterprise Java Bean Fundamentals - 4 one week courses
• Java 2 Programming: The Java Language, Objects and Classes - 3 one week courses
• Object Oriented Analysis and Design: Requirements Analysis, Design, UML - 3 web based courses
• Team Lead Training, one-week course
• Interpersonal Communication Skills Training, one-week course
• Statistical Process Control - W.E. Deming - one week course